Job Description

The waiters at Julio's are responsible for selling and serving food and beverages to our guests in compliance with our guidelines, and the laws and regulations of the State of Texas. They must also have full knowledge of the menu, excellent selling and customer service abilities, and take care of their workspace and work tools provided to them by Julio's. Like all other positions at the restaurant they must comply with all company policies. 

Primary Responsibilities 

• Show up ready for work (clean and in full uniform) at the time scheduled. It is mandatory that you attend all briefings.
• Open stations (both in dining room and in runner’s station), stocking them with all necessary items: ice, salsa, creamers, cut lemons, coffee and tea. Stocking small refrigerator with salad, dressings, salsas and desserts.
• Maintain your personal appearance in accordance to restaurant grooming standards.
• Smile and be courteous to all guests. 
• Align tables and make sure center basket is complete with salt, pepper, sugar, dessert menu, month specials and prayer before customers are seated.
• Make sure tables, floor, chairs, booster seats and highchairs are clean and ready. 
• Confirm which station has been assigned to you and serve guests in a timely manner.
• Take orders and write them in notepad. Always repeat the order to your customers to avoid any errors.
• Check customer's ID in order to ensure they meet the minimum age requirement for consumption of alcoholic beverages (21+).
• Have knowledge of Aloha POS system to place and modify orders, print checks, as well as other necessary functions.
• Follow safe and sanitary food and beverage handling procedures. 
• Serve food & drinks according to service standards of the restaurant, always making sure that all items have the best presentation and ideal temperature.
• Perform food preparation duties such as heating up tortillas and preparing salads. 
• Check back with customer to make sure order was delivered correctly and everything tastes to their liking.
• Remove empty plates, glasses and trash from tables.
• When asked for the check and before printing it, make sure that all items ordered are in the bill, and then print check.
• Collect form of payment, pay to cashier and return change or CC receipt to customer.
• Remove dirty/ finished dishes from tables and take to dishwasher.
• Make silverware rolls.
• Perform designated side work and other cleaning duties as assigned. 

Additional Responsibilities 

• Refill sugar caddies and salt & pepper shakers.
• Wipe table bases. 
• Maintain service areas clean and stocked with supplies.
• Wash and clean service trays.
• Clean and setup tables once customers leave (when bussers not available).
• Maintain a harmonious relationship with your co-workers. 
• Always utilize suggestive and upgrade selling techniques when taking all orders.
• Deliver friendly and prompt service to all customers while performing other duties.
• Request management for any supplies needed from storage. 
• Make good use and maintain cleanliness of restaurant equipment and utensils. 
• Rotate product following FIFO policy (First In First Out). 
• Attend all scheduled meetings and provide suggestions for improvement.
• Other duties as assigned by management.

Qualifications and skill requirements

• Must be at least 18 years of age.
• Previous customer service experience is required.
• Must have a current Food Handlers card issued by the State of Texas.
• Must have a current Texas Alcoholic Beverage Commission (TABC) Seller Training Certification. 
• Must have full knowledge of the food, beverage and dessert menu and be able to answer customer's questions.
• Must know the ingredients and methods of preparation of all items served at Julio's.
• Must have multi-tasking abilities.
• Must have a good attitude.
• Must have a pleasant personality.
• Must be a team player.
• Must be bilingual (Spanish-English).

Working conditions 

• Walking and standing for extended periods of time.
• Working under pressure.
• Frequent lifting of heavy trays.
• Lifting up to 35 pounds.
• Bending. 
• Stretching.
• High noise level.

Uniform

• Black shirt with Julio's logo
• Black apron
• Black dress pants
• Name tag
• Black non-slip shoes
• Pens/note pad

The undersigned accepts the above employment offer and agrees that it contains the terms of employment with Julio’s Mexican Restaurant and that there are no other terms express or implied. It is understood that employment is subject to verification of identity and employment eligibility and may be terminated by Julio’s Mexican Restaurant at any time for any reason.

At Julio’s Mexican Food we offer a variety of different jobs. We promote a friendly working environment with competitive pay and opportunities for future growth. Look into the section below to find out what open positions match your personal interest. We hope to see you soon!

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