Job Description

Bristol Myers Squibb seeks a Process Quality Analyst to oversee quality assurance in People Services operations. The role involves managing impact event systems, corrective action processes, and driving service improvement initiatives while ensuring compliance with industry standards.

Responsibilities

• Maintain and oversee the Impact Event Management System for service-related quality issues
• Manage CAPA processes including developing, monitoring, and verifying corrective and preventive actions
• Identify process inefficiencies and lead service improvement initiatives based on data analysis
• Conduct training sessions on CAPA processes and service quality best practices
• Generate reports on quality metrics, CAPA progress, and service performance for senior management

Requirements

• Bachelor's degree in quality management, business administration, operations management, or related field
• Minimum three years of practical experience in quality, project, or change management
• Proficiency in Workday process mapping and functional capability implementation
• Data analysis skills with ability to leverage HR metrics and analytics tools
• Experience with process simulations and standard operating procedures
• Strong problem-solving and critical-thinking abilities to identify process gaps
• Exceptional communication and interpersonal skills for cross-functional collaboration

Compensation: $66,390 - $80,443

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