Job Description

DispatcherCasteel Heating, Cooling, Plumbing & Electrical is looking for a highly organized and customer-focused Dispatcher to join our team!Schedule: Tuesday - Saturday, 10:00 AM - 7:00 PMPay: $19.00 - $22.00 per hour, plus bonus potentialWhy Join Casteel?Competitive hourly pay with bonus opportunitiesConsistent weekly scheduleCareer advancement opportunitiesOngoing training and professional developmentHealthy work-life balanceSupportive, family-oriented culturePosition SummaryAs a Dispatcher, you will play a critical role in coordinating the daily schedules of our HVAC, Plumbing, and Electrical technicians. You'll ensure efficient routing, maintain accurate customer records, and serve as a key communication link between customers, technicians, and leadership teams.Key ResponsibilitiesSchedule and coordinate service calls efficientlyReceive and prioritize emergency and non-emergency requestsDispatch technicians based on availability, location, and skill setManage and maintain the daily dispatch board and technician schedulesMonitor technician routes and job progress throughout the dayPrioritize calls based on urgency and customer needsForecast workload and staffing needs 2-3 days in advanceCommunicate job details, traffic updates, and customer requirements to techniciansCoordinate parts requests with the parts departmentMaintain accurate customer and service recordsConfirm appointments for the following business dayQualificationsPrevious dispatching or scheduling experience preferredStrong computer and data entry skillsExcellent organizational and multitasking abilitiesOutstanding verbal and written communication skillsAbility to remain calm and make sound decisions in a fast-paced environmentStrong problem-solving and critical-thinking skillsCustomer service mindset with attention to detailHigh school diploma or equivalent requiredExperience in HVAC, plumbing, electrical, home services, or related industries is a plusReady to Join a Winning Team?If you thrive in a fast-paced environment, enjoy coordinating people and schedules, and take pride in delivering exceptional customer service, we'd love to hear from you. Apply today and build your career with Casteel Heating, Cooling, Plumbing & Electrical!

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Job Tags

Hourly pay, Weekly pay, Full time

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